This is a courtesy translation. Where the versions differ, the French version prevails. Read the binding French version
Return and Refund Policy
This policy describes what actually happens when an order placed on tunisia3dprint.com is not right. It expands on sections 8, 9 and 10 of our terms of sale.
We have written what we do, not what sounds best: a policy we could not honour would be worth nothing to you.
1. How to reach us
Write to contact@tunisia3dprint.com with your order number and what is wrong. A photograph helps a great deal when it is a fault.
We will reply with what to do next. Please do not send anything back before you have that reply — a parcel returned without instructions may not reach us, and the postage could not then be refunded.
You can also call us on +216 56 401 310.
2. A part that is broken, badly printed or not what you ordered
This is the simplest case, and it is entirely on us.
We reprint the part free of charge and we pay the return postage. A manufacturing fault is our responsibility, so the cost of putting it right is ours.
Where a reprint is not possible — material unavailable, a store item withdrawn from sale — we refund you in full, including the original delivery cost.
This applies to all three kinds of order, including prints made from your own file.
Slight variation in colour, surface finish or dimension is inherent to three-dimensional printing and is not a fault. If you are unsure, write to us: we would much rather look at a photograph than leave you wondering.
3. You changed your mind
Here it depends on what you bought. The distinction is not commercial; it follows from the nature of the goods.
3.1 Store product or catalogue item
The right of withdrawal under article 30 of law no. 2000-83 applies in full.
- You have ten working days from delivery.
- You do not have to give a reason.
- The item must come back complete, unused, in its original packaging.
- You pay the return postage.
3.2 A print made from your own file
A part printed from the 3D file you sent us is made only for you, to your specification. It does not exist in stock, cannot be put back on sale and has no value to anyone else. On that basis the right of withdrawal does not apply to it.
This exclusion covers the printed part itself, and nothing else. If a part arrives faulty, damaged, or not what you ordered, your rights are untouched — see section 2 above. And if a print simply disappoints you, write to us anyway. We look at these one at a time and will usually find a fair answer, including where we are not obliged to.
3.3 Digital files
We do not currently sell any digital content: the models in our gallery are free. So the question does not arise. If we ever sold one, this policy would be updated first.
4. Cancelling before manufacturing starts
As long as manufacturing has not started you can cancel free of charge and without giving a reason. Write to contact@tunisia3dprint.com with your order number — the sooner the better, because an order moves into production fairly quickly.
5. At a glance
| Situation | Return postage | Outcome |
|---|---|---|
| Faulty or non-conforming part | We pay | Free reprint, or a full refund |
| Change of mind — store product | You pay | Refund |
| Change of mind — print from your own file | — | Not available (section 3.2) |
| Cancelled before manufacturing started | Not applicable | Full refund |
6. How you get your money back
Refunds are made by the same means used for payment, within a maximum of ten working days from receipt of the return or from acceptance of your request — the maximum set by article 30 of law no. 2000-83.
- Card, e-dinar or electronic wallet — refunded to the original payment method. How quickly it then appears on your account is up to your bank.
- Bank transfer — refunded by transfer to the account it came from.
- Cash on delivery — a cash payment leaves no payment method to credit. The refund is made by bank transfer, to an account you give us. We will ask for your bank details for that purpose only, and they will not be used for anything else.
Where the return is due to a fault on our side, the original delivery cost is refunded too. Where it is a change of mind, it is not.
7. Exchanges
An exchange follows exactly the same rules as a return: same time limits, same split of costs. Write to us saying which item you would like instead.
8. Legal guarantee
This policy is in addition to the legal guarantees provided by Tunisian law, including the guarantee against hidden defects. It does not restrict them in any way.
9. Language
This policy exists in French, English and Arabic. Where the versions differ, the French version prevails.
Version 1.1 — in force from August 19, 2026
